New Patients

Deposit Policies

If you are a new client, we require a pre-payment of $65 as a deposit for the services of your first visit to secure your appointment.

  1. If for any reason the pre-payment exceeds the visit cost, we will refund the difference in full in original the form of payment.
  2. If appointment is canceled more than 24 hours before appointment, deposit can be refunded in full to original card/form of payment.
  3. If appointment is canceled within 24 hours of appointment, credit cannot be refunded. If no-call/no-show to first appointment, deposit is non-refundable.
  4. For new clients requiring traumatic emergency services, we take a $250 deposit to initiate triage care. This can be paid once you arrive. The DVM may be able to provide further financial estimates based on the patient’s condition.
  5. For new clients utilizing our boarding services, the boarding stay cost is required to be paid in full either at the time of scheduling or at drop off.

Thank you for understanding!

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